Activate, test, and troubleshoot your WiFi
The Xfinity app is a free and user-friendly way to connect to an xFi Gateway or an authorized modem or router and set up your home network without the assistance of a technician. Its various features, such as speed checking, troubleshooting, and more, can help you improve your internet connection.
You can check the status of your network, view your plan details, and even pay your bill. You will also get Xfinity Assistant, which includes 24/7 real-time assistance and support right from the app. Before proceeding, check the bottom of your Gateway to determine the model you own.
What gateways work with Xfinity?
The Xfinity app is compliant with the majority of Comcast's xFi Gateways. The Xfinity smartphone app would not be able to connect to an xFi Fiber Gateway (Arris X5001); the Arris X5001 can only be installed by a licensed Xfinity technician. The following features are available through the Xfinity app, but it is only for consumers who have such xFi Gateways
First, sign in with your Xfinity ID if you don't already have one, and you'll be asked to activate your account. If you aren't asked to enable after logging into the Xfinity app, go to the Account icon in the top-left corner of the Overview tab and click Activate xFi Gateway or Modem under the Devices tab.
Xfinity helps you to measure the speed of your xFi Gateway and your Xfinity Internet. Click the Connect tab in the Xfinity app, then the Internet Health icon. Here, you will be asked to test the speed to the gateway and the speed to the unit you're using to use xFi.
Handy app for Xfinity subscribers
With the Xfinity app, you can view all wireless devices on your network, including offline devices, and edit WiFi settings without having to connect via the internet or a computer. If you're using cellular data, you can also reset the router using the app. You may also adjust the logical names of your devices and check data consumption at certain hours. Overall, for Xfinity users, it's a much-needed app.
